Report a User on CooChat, and What Happens Next

People stop reporting things when they believe nothing happens. That belief is usually the site's fault for never explaining the process, so this page does. If you are here because something just went wrong, the short version: block first, report second, and you do not need to have handled it perfectly to report it. The safety guide covers what to do in the moment.

How to report someone during or after a video chat

During the chat is best. Reporting from inside the session attaches the match details automatically, so a moderator can see which conversation you mean without you describing it.

Immediately after works too. If the chat has already ended and you cannot find a route to report it, write to support — the contact page lists what to include so the message is actionable rather than a request for more information.

You do not need an account, and reporting never spends a free match. Nobody should be weighing whether a report is worth the cost.

What to include so a report can actually be acted on

Roughly when it happened — the time and your timezone. Match records are indexed by time, so this is the single most useful detail.

Which mode you were in: video, voice or text.

What happened, in one or two sentences. Not a transcript. "Asked me repeatedly where I live and would not drop it" is more useful than a paragraph of context.

If you have a screenshot, say so. Do not attach anything explicit — describe it instead, and a moderator will take it from there.

What happens to a report after you send it

It goes to a moderator with the session details attached. A person reads it; it is not filed into an automated queue and forgotten.

They check the report against the session record and against whether the same account has come up before. Repeat patterns weigh heavily — one report can be ambiguous, three about the same behaviour rarely are.

Then an outcome. Depending on what happened that is a feature restriction, a suspension, or removal of the account. For the serious categories in the community guidelines — anything sexual on camera, anyone under 18, threats, fraud — removal is immediate and is not a warning.

Most reports are handled within a day. Anything involving a minor is treated as urgent and jumps the queue.

Why you are not told the outcome

This frustrates people and the reason is boring: telling one user what happened to another user's account is a privacy problem, and it would let anyone confirm whether a report landed by filing one.

What you can rely on is that blocking works immediately and independently of the report. That part is in your hands the moment you tap it.

If you think you were reported unfairly

Write to support and say so. Appeals are read by a person, and moderation decisions do get reversed — a moderator working from a short description of a two-minute conversation is not infallible and nobody pretends otherwise.

Say what you think happened rather than what you think the rule says. The terms of service set out what enforcement covers.

Reporting a bug rather than a person

Different route. A camera that will not start, a match that never connects, coins that look wrong — those go to the help centre first, which covers the common causes, and to support if that does not resolve it.

When you are not sure it is worth reporting

Report it anyway. The threshold is lower than people assume, and moderators would far rather read three reports about nothing than miss the one that mattered.

You do not need to have handled it well, stayed calm, or captured evidence. A single line saying what happened is enough to start with.

And a report that turns out to be a misunderstanding costs nothing. Nobody is penalised for reporting in good faith, and reporting a user never spends one of your free matches.

Why repeat reports matter more than any single one

One report about a two-minute conversation is genuinely ambiguous. Two people describing the same behaviour a week apart is not.

So reporting something small still does work even when nothing visible happens immediately. It becomes the second data point for whoever reports the same account next.

Reporting from a phone

Same control, same place. If the chat has already ended and you cannot find it, note the time before you do anything else — that single detail is what makes a report findable afterwards.