CooChat Help Centre: Fixes for the Things That Actually Break

Almost everything that goes wrong here is one of about six things, and five of them are fixed from your side in under a minute. Start with whichever section matches your symptom. If nothing does, the contact page says what to put in a message so it gets solved in one reply.

The camera preview is black, or nothing happens

Nine times out of ten another app still has the camera. A video call minimised an hour ago will hold it indefinitely. Close it, reload this page, allow the prompt again.

If no prompt appears at all, permission was denied at some point and the browser is now refusing silently. Open site permissions in your browser settings, find the site, set camera and microphone back to ask or allow.

On a phone this is about four taps — mobile video chat walks through where those settings live. And if you would rather not use the camera at all, text chat never requests it.

Matches never connect, or the search runs forever

First check whether it works on mobile data. If it does, the wifi you are on is the problem — a lot of office, campus and hotel networks block the traffic live video needs, and there is nothing to fix from this end.

Second, widen your preference. A narrow filter at a quiet hour can leave you waiting for a pool that is not there right then.

Third, try a different mode. Voice and text need far less of a connection than video does, and on a weak signal they will connect when video will not.

The other person cannot hear me

Check the microphone is not muted in the call itself, then check the browser has permission for it separately from the camera — they are two permissions and denying one is easy to do by accident.

If you sound distant or echoey rather than silent, that is your speaker feeding back into your microphone. Headphones fix it instantly, which is why voice chat is noticeably better with them.

My free matches have disappeared

The daily count is stored in your own browser rather than on a server, because there is no account to store it against.

So clearing site data resets it, a private window has its own separate count, and your phone and laptop keep entirely different tallies. It also rolls over on its own each day.

If the count looks wrong in a way none of that explains, write to support. Free video chat sets out how the allowance and coins fit together.

Something to do with coins or a payment

Coins that have not appeared after a purchase are usually a payment still settling. Give it a few minutes before assuming it failed.

If it has been longer than that, contact support with the approximate time of the purchase. Card details go to the payment provider rather than to us, so we work from timestamps rather than card numbers. Refund rights under your local law are set out in the terms of service.

I want to find someone I talked to

This one has no fix, and it is worth saying plainly rather than leaving people searching.

There are no accounts, so there is no history, no contact list and no way to reconnect once a match has ended. It is the direct cost of the no-registration trade, and it is covered on anonymous video chat. If a conversation is going well and you both want to keep it, exchange something during the call — afterwards is too late.

Someone behaved badly

That is not a support ticket, it is a report, and it goes down a faster route. Reporting a user sets out what to include and what happens afterwards, and the safety guide covers what to do in the moment.

Things that are working as intended

People sometimes write in about these, so it is worth listing them.

Matches ending abruptly. The other person tapped next, which is the format rather than a fault, and it usually says nothing about you.

Long waits at unusual hours. The pool genuinely thins out. Widening your preference or switching mode is the fix.

Never seeing the same person twice. There is no way to request someone again, because there are no accounts to request. That is the trade covered on no sign up video chat.